Terms & Conditions
Please take the time to read and understand the terms and conditions of travel set out below prior to confirming your reservation with us. Wild Spirit Rising also recommends you read and understand the specific health and fitness requirements for the tours you intend to undertake.
1. THE AGREEMENT
All bookings are made with Wild Spirit Rising (ABN 96 399 612 374) By booking a tour with us you agree to have read and accept these Terms and Conditions.
All prices are in Australian Dollars (AUD) and include GST. All prices and conditions are subject to change without notice.
3. THINGS YOU SHOULD KNOW
Our tours are participation based. We rely on the good will and cooperation of all passengers to make them a success. This includes your assistance in the preparation of meals, washing up, gathering fire wood and loading/unloading of the vehicle.
Due to space restrictions on our vehicles, please limit your luggage to 1 x soft bag of under 10kg. Any additional luggage should be stored at your accommodation, where possible.
Our group sizes vary from a maximum of 16 – 18 passengers depending on the vehicle. The maximum group size for each tour is listed on the itinerary.
4. PAYMENT POLICY
At time of booking a non-refundable deposit of approximately 20% is required. The remaining balance is due no later than 30 days prior to departure. All bookings made less than 30 days prior to departure must be paid for in full at the time of booking.
Credit card payments may incur a Merchant Levy surcharge.
This surcharge is subject to change without notice. All bookings made via Travel Agents or other booking partners may be subject to their own set of payment terms.
5. CANCELLATION BY YOU
Tours & Events (1day or multi-day)
Due to the extensive planning and costs associated with running any classes, events, and tours the following cancellation fees will apply in the event you should cancel for any reason.
Outside 30 Days from Departure Date – Full refund
Within 15 – 30 Days from Departure Date – 50% Cancellation Fee
Within 14 Days from Departure Date - 100% Cancellation Fee
If you fail to join a trip, or leave before its completion, you will not receive a refund for unused services.
Failure to pay the final amount owing for your booking on time (30 days prior to event) will result in a cancellation of your booking.
Due to the extensive planning and costs associated with running any classes, events, and tours the following cancellation fees will apply in the event you should cancel your class for any reason.
Any cancelation will incur a cancelation fee of $5 or 10% of the fee of the class, whichever is greater.
Outside 7 Days from Class Date – Full refund minus cancelation fee
Less than 7 Days before the class 20% Cancellation Fee
Less than 48h before the class100% Cancellation Fee
If you fail to join a class, arrived late and couldn't enter or leave before its completion, you will not receive a refund for unused services.
Failure to pay the final amount owing for your booking on time will result in a cancellation of your booking.
We encourage all passengers to take out adequate travel insurance coverage to protect themselves against cancellation due to illness prior to or during travel. In the event of a traveller becoming ill during a tour, all hospital and medical expenses are the traveller’s responsibility and they shall not be entitled to any refund, either total or partial, of passage money paid.
6. CANCELLATION BY WILD SPIRIT RISING
At times we may have to cancel a tour or service. In the event we do have to cancel, every effort will be made to offer a suitable alternative. If the alternative is not suitable we will refund your tour price in full. We reserve the right to cancel a tour and arrange an alternative operator (if possible) if group numbers are insufficient. In circumstances where the cancellation is due to external factors beyond our control, any potential refund will be less any unrecoverable cost which we may have incurred.
7. BOOKING AMENDMENTS
Due to the complexity, staff time and communication costs of the booking process, the following amendment charges will apply;
15 + days prior to departure - $50 (including GST) plus any difference in price between the original booking and the new date/ tour which is selected.
Changes made within 14 days of the scheduled class, event or tour – will incur full cancellation fees and guests will be required to pay the full cost of any new tour which is booked.
8. RECONFIRMING YOUR TOUR
All passengers are required to call or email and reconfirm their travel no later than 48h week prior to departure, to confirm your pick up point and time. Wild Spirit Rising will not be held responsible for any costs incurred due to changes of pick up details if reconfirmation is not made.
Wild Spirit Rising understands the importance of protecting your privacy. Any information we collect from you may be used for any purpose associated with delivering our tours. We may from time to time have to pass your details onto service providers or other suppliers to enable us to deliver our service. We educate all of our staff about the requirements of the National Privacy Principles and the Privacy Act.
10. HEALTH AND MEDICAL REQUIREMENTS
Due to the vast distances travelled on our tours, we may be many hours from medical facilities. It is the responsibility of you and your agent to declare any known medical condition(s) at time of booking. Wild Spirit Rising reserves the right to request additional information and/or medical clearance (at your own expense) before confirming your reservation.
Upon joining your tour Wild Spirit Rising requires you to re-confirm any medical condition(s) to your guide and enough medication should be carried for the duration of your safari (cold storage is available).
A certain level of fitness is required for all safaris. To ensure that you enjoy your time on tour with us, you should be able to walk at least 6km (3.7 miles), unaided, over rough, uneven ground (often in intense heat) and climb (or descend) steps or steep inclines without hindrance.
If you are unable to meet the required level, you must disclose this at time of booking. In the interests of health and safety, Wild Spirit Rising reserves the right to refuse travel due to any
medical conditions and/or fitness level which we deem necessary. Wild Spirit Rising will not be liable for any additional expenses or cancellation fees imposed by ourselves or third parties incurred as a result of refusal to travel due to non-disclosure.
You acknowledge that you are choosing to travel at a time where you may be exposed to the Coronavirus. It is your own responsibility to acquaint yourself with all relevant travel information, including applicable health risks. You acknowledge that your decision to travel is made based on your own consideration of this information, and you acknowledge and agree that you are aware of, and assume responsibility for, the risks associated with traveling at this time. To the fullest extent permitted by law, we accept no liability in relation to these additional risks.
You acknowledge that by accepting the confirmation for your booking that you will be bound by this Policy.
11. DIETARY REQUIREMENTS AND FOOD ALLERGIES
All of our menus are designed to be well balanced and healthy to provide the necessary sustenance for you to enjoy and participate in your tour. If you have any food allergies or specific dietary needs please contact us to discuss these requirements and we will advise you if they can be catered for. As we operate in remote parts of Australia, certain foods are not always readily available. We may have to supplement our menus as supply dictates therefore we cannot guarantee all ingredients contained in these alternatives. In these instances we will advise you to provide your own supplementary food/ snacks depending on your specific requirements.
12. CHANGE OF ITINERARY
Wild Spirit Rising reserves the right to amend tour times, itineraries and fares for its products as circumstances, time of year and operational reasons occur. There will be no refunds in these circumstances nor for delays incurred due to mechanical failure, accident, weather or any other unforeseen circumstances. We cannot guarantee exact pick-up and drop-off times and will accept no responsibility in the event of cancellation fees from other connecting services. Individual Aboriginal location visits cannot be guaranteed for cultural reasons. In the event of a location or host not being available alternative experiences of a similar nature will first be sought and failing this, refunds will be offered for this component only. No compensation will be considered for any additional driving or time lost due to such changes.
13. ACCEPTANCE OF RISK
Australia has many dangerous creatures, extreme weather conditions and often varying terrain. Camping, hiking and passing time outside may increase your personal risk of exposure to these dangers. Safety is our number one priority and all of our guides are highly trained to ensure passenger safety at all times. All passengers participating on our tours do so at their own risk and no responsibility can be accepted by Wild Spirit Rising for any loss, injury or accident. Passengers are responsible for any additional costs involved should such instances occur. All passengers will be required to sign a liability waiver prior to departure. If you would like a copy of this in advance, please contact our Sales Centre. The minimum age for children travelling on our safaris is 5 years at the time of travel. All passengers under the age of 18 must be accompanied by an adult or caregiver at all times. While all care is taken, the responsibility of children on tour rests entirely with the parent or caregiver. All passengers, including children, must wear shoes at all times, use sunblock and wear hats. Please note that we accept children of all ages travelling on our group and private charter tours.
14. LIMITATION OF LIABILITY
We contract with a network of companies and individuals to assist in operating our tours. Wild Spirit Rising works with the best operators available but takes no responsibility for any act of neglect by any operator whose services are used as part of your tour. Our suppliers make every effort to safeguard clients, and we cannot be held responsible for personal injury or sickness to any customer which is beyond our control. Passengers should note that adventure travel involves a higher than normal risk and a signed release may be required from all participants from a number of our activity providers.
15. AUTHORITY ON TOUR
We pride ourselves on the very high standard of our guides. All guides have a sound knowledge of the local area focusing on its history, Aboriginal culture, geology and the natural environment. Passengers must abide by the tour guides instructions and directions at all times, in particular with regard to actions and behaviour in National Park areas, Aboriginal communities, areas with elevated hazards or risks and emergency situations. Non-compliance with any directions from the tour guide or other authority may result in the passengers being refused onward travel with no right to refund. All vehicles are fitted with a microphone and Wild Spirit Rising will ensure to the best of its ability to have them all in good working order. Due to the environment in which we are travelling, heat, humidity and dust often have an adverse effect on electronics within the vehicles and as such their use cannot be guaranteed. In such instances guides will make every effort to ensure commentary of significant importance is heard by all but no compensation will be due in the event that it is not.
16. PHOTOS AND MARKETING
You consent to us using images of you taken during the trip for advertising and other promotional purposes in any medium as we require. You agree that the use of these images is without recourse to you and without compensation to you.
If you have any feedback regarding your trip please inform you tour guide at the time so they can try and rectify the issue. If after this time you still wish to provide us with some feedback, please put your concerns in writing.
18. APPLICABLE LAW
The laws of The Northern Territory, Australia govern these terms and conditions. Any disputes in connection with a tour or these terms and conditions must be initiated in the courts of The Northern Territory, Australia.